Weekly pool services

Description

Our Pool & Spa cleaning service includes: • Weekly visit. • Automated email with a service completion notification and picture of the pool. • Monitoring correct equipment operation; Test the chemicals with a Test Kit. • Supply chemicals to adjust and balance such as calcium, chlorine, PH, alkalinity & stabilizer. • Test Salt level. • Clean main pool Filter* (at least once a month). • Clean Tile with a tile brush and tile soap. • Vacuum Pool and/or Spa floor. • Brush walls and steps*. • Skim out leaves and floating debris. • Empty out skimmer strainer basket. • Clean in-line leaf trap*. • Clean mold from coping*. • Empty pump basket. • Set all valves and timers correctly when service is completed. *As needed. Equipment troubleshooting, repairs and pool/spa leak detection are not included. Specific service calls will need to be scheduled for these services. Service Schedule - Since every Pool is unique, we cannot provide specific times of cleanings. We may need to adjust our schedule as needed due to weather conditions, holidays, or unforeseen conditions. If for any reason we need to reschedule your cleaning, you will be notified. • Weather conditions – In the event of rain on your service day, the pool will be cleaned to the extent weather permits and chemicals will be added. Be aware that we cannot clean the pool when lightening is present. In the event of a natural disaster such as a hurricane, tornado, major flooding, etc., Ama Pools reserves the right to act in the best interest of the safety of our team and customers and we will make every effort to ensure your pool is taken care of and safe. This could result in a partial or missed service which will not be eligible for a credit. If service or partial services are provided, service will not be rescheduled. • Holidays – We will recognize the following holidays throughout the year and close our operations: New-Years Day, Fourth of July, Thanksgiving Day, and Christmas week. During these holidays, we will make every effort to work ahead, and every attempt will be made to make sure your pool is in excellent condition and chemicals are plentiful to get through each holiday. In the event your service falls on a holiday, service will be rescheduled. During the Christmas week holiday, there will be a technician on call for emergency services. Additionally, you acknowledge that no credit will be provided for these planned skipped days of service. Gate access – Gated community residents need to add our company name at the gate or provide the gate code to grant us access to the property. It is the customers responsibility to ensure the pool technician has access to the pool on the service day. If a gate leading to the pool is locked, or access to the property is blocked, service will be skipped and you will be billed as normal. Pets - If you have dogs, please maintain them inside of the house during our service to ensure your pet and our team’s safety. The service may be skipped if the technician does not feel safe. Pool equipment and Robotic pool vacuum – Provide clear access to pool and equipment, keep pump area clean. If you have a pool vacuum in your pool, your technician may assist you in ensuring the equipment is clean and working properly only during his regular weekly visit. If any issue occurs with the vacuum in between visits, the technician will assist you during his next scheduled visit. Pool water level and potential leak – It is the customer’s responsibility to maintain the proper water level in the pool and to maintain equipment in proper working order. The water level should be at the middle of the skimmer for us to vacuum or maintain your pool. Our technicians may assist you by adding water or draining water from the pool, however they are not responsible to do so since the process may require a long wait time for completion. If the pool is losing water quickly in a short period of time, we’ll recommend you a leak inspection and repair. We may not be responsible for the quality of your pool if the leak is not taken care of as soon as it’s detected. EXTRA CHARGES: • Service calls and repairs – Service calls for equipment troubleshooting and repairs are not included in the monthly service fee and are invoiced separately, excluding Jandy equipment warranty services. Repairs under $50 such as skimmer baskets, pump baskets, ‘O’rings and others, will be performed immediately as a matter of routine maintenance and charged separately to the Customer. Repairs greater than $50 shall require Customer authorization in advance of the repair. (Please see attached on this email the servica calls and repairs terms and conditions). • Cartridge filter replacement – In order to keep your pool working properly, we recommend our customers to replace the cartridge filter every 8 to 12 months. We replace the pool cartridges regularly between that period of time mentioned above and you’ll be informed when it needs to be replaced. Please note: For the newly built pools the cartridge filter replacement may need to be done sooner due to the filtration of some debris left from the construction. • Stabilizer fee - The stabilizer fee includes the extra chemicals (stabilizer, chlorine, cyanuric acid, calcium, salt, sodium bicarbonate and algae remover) used during the past 6 months. Those products are essential to keep your pool working at its best. This additional fee is 50% of the monthly rate, and it’s billed to all customers twice a year (July and December). • Phosphate treatment - Phosphates are a type of organic chemical derived from phosphoric acid present in lawn fertilizers, skin and hair products, dead leaves, animals, rainwater and ground water runoff. It interferes with chlorine efficiency and this is why high phosphate levels are one of the factors for green/murky water and algae growth in your pool if not treated. Unfortunately, there is no method for avoiding phosphates altogether and it high levels has been a very common issue. Therefore, a $49 fee is charged to all customers once a year for the phosphate-reducing solutions that are effective in maintaining low levels. • Hurricane recovery fee - During hurricane season will receive instructions on pool safety in case of storms. After the storm, due to the heavy rain from and the dirt thrown by the strong winds in the pool, typically it takes at least two weeks and a lot of extra chemicals to get the pool completely clean and safe for swimming again. In this case, a small fee may be applied. PAYMENTS: Invoices are billed on the 1st of each month, for the current month and due by the 8th of the same month. Any additional maintenance calls will be billed at the per-visit rate at the time of maintenance. Invoices for repairs or installs will be due when the job is completed. Please notify us If you are not receiving the invoices. Forms of payment - You can make the payments online when you receive the invoice or mail us a check. You also may set up an auto payment account with us in which you will be charged on the 10th day of the month. Please fill out the payment authorization form attached in this email to set up the autopay. Late payment – The customer agrees to make payment monthly. After the due date, a payment reminder is sent weekly to all customers with overdue accounts. Unless prior payment arrangements have been made, any two consecutive unpaid invoices can result in suspension or cancellation of service, and the referral to a collection agency and an additional processing fee will be charged. In cases of larger balances liens may be filed on the property. Services will resume upon receipt of payment. We’ll not be responsible for any issues that may occur with the pool afterwards and there could be additional charges to restore the pool/spa to a swimmable condition. CANCELLATION: Agreements can be cancelled by either party at any time. Service cancellations requested during the month will be effective on the last day of that same month. No refunds will be issued for partial months of service. Please feel free to contact us if you have any questions. It will be our pleasure to serve you and your family.